Privacy Policy — King Casino's Commitment to Protecting Your Data

1. What information we collect

Transparency is the foundation of King Casino's privacy policy — you'll always know exactly what data we hold and why. We collect the following types of information when you register or use our services:

• Identity Information: Your full name, date of birth, national ID or passport number.
• Contact Information: Mobile number, email address, and current residential address.
• Financial information: Payment method details (bKash/Nagad/Rocket number) and transaction history.
• Device & Technical Information: IP address, browser type, operating system, device ID.
• Usage Data: Games played, session duration, and most-visited pages.
• KYC documents: Photos and documents submitted for identity verification.

Without this information, we cannot keep your account secure or maintain service quality. That said, we never ask for more than what is strictly necessary.

2. Purpose of Data Collection

King Casino uses your information only for specific, legitimate purposes. The reasons for data use under our privacy policy are:

• Creating your account and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Preventing fraud and money laundering.
• Meeting legal and regulatory obligations.
• Providing customer support.
• Personalizing your experience and showing you relevant offers.
• Maintaining the security and performance of the platform.

3. How Your Information Is Kept Secure

King Casino uses industry-standard technology to protect your personal data. These are real, active measures — not just words on a page:

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Secure Servers: Data is stored in certified data centers that meet international standards.
• Access controls: Only authorized personnel have access to specific data.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Two-Factor Authentication (2FA): An additional security layer at login.
• Auto Logout: Sessions automatically time out after a period of inactivity.

Please keep in mind that no method of transmission over the internet is 100% secure. That's why it's equally important to use a strong password and never share it with anyone.

4. Who Your Information Is Shared With

King Casino does not sell your personal information. However, in certain circumstances, data may be shared with trusted third parties:

5. Cookies & tracking technologies

King Casino uses cookies on its website and app. Cookies are small text files stored in your browser that help the site remember your preferences.

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Performance Cookies: Collects anonymous data to help us understand how well the site is performing.
• Functional cookies: Remembers your language preference and personalized settings.
• Analytics Cookies: Used to understand which games and pages are most frequently visited.

You can manage cookies at any time through your browser settings. Note that disabling certain cookies may affect some features of the site.

6. Data Retention Period

King Casino does not retain your information longer than necessary. Retention periods under our privacy policy depend on the type of data:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for up to 5 years as required by law.
• KYC documents: minimum 5 years after account closure.
• Customer support conversations: 2 years.
• Log files and technical data: 90 days.

Even after account closure, we are required to retain certain data for a specified period due to legal obligations. Once that period expires, the data is securely deleted.

7. Your rights

King Casino's privacy policy gives you full control over your own data. You have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may update any incorrect or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Portability: You can request your data in a machine-readable format.
• Right to object: You may opt out of marketing communications at any time.

To exercise these rights, contact our customer support team. We will respond within 30 days of your request.

8. Minor's Privacy

King Casino strictly does not serve anyone under the age of 18. We do not knowingly collect or process data from minors.

9. Policy Updates

King Casino may update this privacy policy as needed. For any significant changes, you will be notified via your registered email or through a platform notification.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page periodically to stay informed.